Residential care operators
Residential Aged Care Technology — Daily Resident Monitoring for Australian Facilities
CareCob gives residential aged care operators a simple, scalable way to monitor resident wellbeing every day — through natural daily phone calls that residents already know how to answer. No new technology required for residents.
Phone-based resident monitoring — no apps or screens for residents.
Technology that works for residential aged care — not against it
The challenge with most residential aged care technology is that it requires residents to learn something new — an app, a wearable, a touchscreen. For many elderly residents, that creates frustration and resistance rather than better care outcomes.
CareCob takes a different approach. The only technology residents ever interact with is the phone they already have. Grace calls them. They answer. Everything else — monitoring, alerting, family updates, compliance reporting — happens in the background, managed entirely by your care team through the dashboard.
Technology that works the way residents already live.
How CareCob works in a residential aged care facility
what a typical day looks like with CareCob.
7:00 AM
Morning check-ins begin
Grace begins calling residents at their scheduled morning times. Each call is a natural, warm conversation — checking on how they slept, how they are feeling, and noting any reported symptoms or concerns.
9:00 AM
Care team reviews overnight and morning alerts
Your care coordinator opens the dashboard and reviews any flagged concerns from morning calls — missed check-ins, mood changes, reported pain, or unusual responses. The team responds to what needs attention, not to routine updates.
12:00 PM
Midday check-ins (if scheduled)
For residents flagged for closer monitoring, Grace schedules additional midday calls automatically based on your care team's settings.
5:00 PM
Family updates sent automatically
Families of all residents receive their daily wellness summary via SMS and the family web portal. Front desk enquiries about resident wellbeing drop significantly.
Anytime
Resident calls Grace back
Any resident can call Grace back at any time on the same number. Grace answers, has a conversation, and logs it to the dashboard.
Designed to scale — from small facilities to large care villages
CareCob works equally well for a 15-bed residential home and a 500-bed care village. The admin dashboard gives facility managers a clear view of all residents in one place — with filters for alert status, call history, and wellness trends. For care groups operating multiple facilities, each site can be managed from a single account.
10+
Minimum residents to start — no minimum contract period
500+
Maximum scale tested — single dashboard view
2–3 days
Average facility setup time with dedicated onboarding support
Supporting Aged Care Quality Standards compliance
Residential aged care providers are required to demonstrate ongoing resident assessment and monitoring under the Aged Care Quality Standards 2024. CareCob supports compliance with Standard 2 (ongoing assessment and planning) and Standard 3 (personal care and clinical care) by providing:
- •Documented daily resident check-in logs
- •Automated wellness trend reports
- •Family communication records
- •Exportable CSV data for care planning and audits
- •Role-based access for care coordinators, managers, and approved family members
AWS Australia Hosted
AES-256 Encryption
GDPR Compliant
Multi-Factor Authentication
Who uses CareCob in residential aged care?
Residential aged care facility managers
Monitor all residents from one dashboard. Reduce incident response time and demonstrate proactive monitoring to accreditation bodies.
Directors of Nursing
Receive early warnings of health changes before they become incidents. Daily voice-based wellness data adds clinical depth to your care planning.
Aged care group operators
Manage multiple residential facilities from a single CareCob account. Standardise resident monitoring across all sites without additional staffing costs.
Frequently asked questions about residential aged care technology
See CareCob running in a residential aged care setting
Book a free 15-minute demo. We will walk you through the resident dashboard, show you a live example call, and provide a custom quote for your facility size.
Book your free demo